Orders & Shipping information

ORDER INFORMATION

Products in stock

All products that are In stock will be delivered within 2-5 days in Hungary. In the case of International orders it is approx. 4-7 days (depends on the exact destination).

Orders placed on the weekend will be processed on Monday, unless a public holiday occurs.

We will notify you when your order is dispatched in a separate email with your tracking number.

Made to orders

All Made To Orders will be forwarded to the designer within 24 hours.

The process of making all Made To Orders is 2-3 weeks. They will be delivered within 2 days in Hungary. In the case of International orders it is approx. 2-7 days (depends on the exact destination).

Orders placed on the weekend will be processed on Monday, unless a public holiday occurs.

Once your Made To Order item has been made we will notify you when it is dispatched in a separate email with your tracking number.

How to order

The products that appear in the Webshop may be ordered online or in email on zita@babushkajewelry.com. The prices of the products in HUF/EUR are inclusive of VAT but do not include the cost of shipment.

Customers may browse the Webshop at their leisure, without revealing their identity.

The Seller’s system sends an e-mail confirming all orders, however, the Seller reserves the right to partly or wholly refuse confirmed orders as the products sold in the Webshop are unique, handcrafted jewels and a temporary shortage may arise.

The Customer must provide the personal data required for fulfilling the order; the Customer also must provide the shipment and invoicing data and preferred payment method to complete the ordering process. To place a successful order, customer must accept ‘Terms and Conditions’, as well.

After filling the parts in the order form, the Customer gets an overview of the order and if she/he finds all information to be correct, she/he may actually post the order by clicking on the “Place Order” button.

SHIPPING RATES & PRICES

Within Hungary

Standard shipping: 1950 HUF

Please make sure to provide your correct address details at the time of order. If a package is returned as “address unknown” or “failed to collect” or any similar reason, the product price and the delivery fees will not be reimbursed and we will charge any other following orders as newly submitted without any discount or reimbursement. You understand and agree that Babushka Jewelry shall not be liable for any direct or indirect damages done by any of the services we provide. We do not assume any responsibility for lost packages.

We can only guarantee to keep dispatch deadlines, not delivery deadlines, nor shall we be liable for lost packages. After a package is mailed, all deliveries will be in accordance with the Rules of Magyar Posta Zrt. (Hungarian Postal Service) or the postal service of the country of destination (depend on the country of the shipping destination). Upon receipt of the package, it shall be your responsibility to open and check the contents of the package in the presence of the courier and to record any damage or other complaint in respect of the package. We will only accept any complaints if accompanied by an official postal record.

In the case of international shipments outside the EU, you shall be liable for all tax and customs payments. For further information on custom and excise policies in your country, please contact your local customs office.

Payment & Refund information

PAYMENT METHODS

All personal debit and credit card information transmitted is handled by secure connections. All personal contact information transmitted to us will not be shared, sold or solicited. Complete the order form true and complete to the best of your knowledge and belief.

WARRANTY

The Babushka brand provides 6 month of guarantee to all jewelries.

In case of faulty performance by the Seller, the Customer has a right to request repair or exchange, except where the Customer’s choice of repair or exchange is impossible to perform or where it would cause disproportionately high costs to the Seller as compared with the other option.

In all the above mentioned or any return case, the Customer agree that the charges of sending back the jewelry for repair and its postage and handling costs is the responsibility of the Customer to deal with.

The Customer shall notify the Seller of the fault immediately within no delay.

A jewel is considered as faulty if it does not meet the quality requirements in effect at the time of sale or if it does not possess the characteristics provided by the Seller in the product description.

Considering the materials used for making the jewels, the following shall not constitute a faulty product: darkening arising from the natural oxidisation of metals, dirt on surfaces, deterioration arising from inappropriate use or storage. In the case of faults arising from inappropriate use or damage caused by the Customer, the Seller has no obligation to either replace the product or reimburse its price. The Seller shall have no warranty obligations for faults arising from natural wear and tear, negligent treatment, overuse, inappropriate penetration or any other improper use of the jewel.

REFUND INFORMATION

We would like that our jewelries will make eternal pieces in your accessory collection.

However, if any refund issue appears, we will not accept any returned merchandise without prior written communication and agreement.

Returned merchandise must include original packaging and be in the same condition as when it was received.

Worn jewelry cannot be returned.

We reserve the right to deny a refund.

Shipping charges cannot be refunded.

Please be aware we do not offer refunds for ‘Change of Mind’ purchases on all of our products.

In any case of refunds first please contact us in the following email address: zita@babushkajewelry.com.

Or write us directly via the website.

Thank you for your understanding!

TERMS OF SERVICE

GENERAL INFORMATION

This Terms of service apply to all transactions on the www.babushkajewelry.com website (the “Website”). By using or accessing or visiting the Website, users (referred to herein as the “Customer”) represent that they have read and accept the Terms of service applicable to the use and services of the www.babushkajewelry.com webshop (the “Webshop”), including its data management policies.

The jewelry being distributed and sold through the Webshop is designed and manufactured by Zita Haklik (the “Seller”) as an independent entrepreneur.

Throughout the site, the terms “we”, “us” and “our” refer to www.babushkajewelry.com. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

PRODUCT INFORMATION

The Seller designs, manufactures and sells unique jewellery and accessories. The Seller indicates the name and description of the products in the Webshop and provides a photo/photos of each product. The Seller endeavours to provide photos that match the appearance of the products as much as possible, however, these are for illustration purposes only as there may be small differences in colour, proportions or patterns since each item is handmade. The Seller is not liable for any differences between the images that appear in the Webshop and the actual appearance of the product. Customers can specially commission unique jewellery that is not in stock.

SECTION 1 – ONLINE STORE TERMS

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information. Any reliance on the material on this site is at your own risk.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Information.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 7 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 8 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation to maintain any comments in confidence; to pay compensation for any comments; or to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 9 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 10 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 11 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk.

In no case shall www.babushkajewelry.com, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 12 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless www.babushkajewelry.com and/or Zita Haklik as a designer and owner and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 13 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 14 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 15 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 16 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws.

SECTION 17 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 18 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at zita@babushkajewelry.com.

Privacy Policy – Data protection

At www.babushkajewelry.com, we are committed to protecting your privacy and we know that you care how information about you is used and shared. We hold the highest respect for your privacy and in this notice, we describes what information we collect from our website users and how we use it. By visiting www.babushkajewelry.com, you are accepting the practices described within.

THIS PRIVACY POLICY EXPLAINS THE FOLLOWING AREAS:

Personal data collected by www.babushkajewelry.com;

Credit card processing;

Website analytics;

The www.babushkajewelry.com newsletter and contacting;

Google analytics work;

Digital marketing & retargeting;

Security of personal data;

Selling any information to outside parties;

Third party sites;

Your consent;

Cookies;

Children;

Changes.

When we talk about “personal data” in this policy, we mean any information, which could be used to identify you, either directly or indirectly, for example in combination with any other information we may hold about you.

When we refer to “we”, “us”, “our” or “Seller”, we mean www.babushkajewelry.com in this privacy policy.

Please read this privacy policy carefully to understand our practices regarding your personal data. If you have any questions about any aspect of this privacy policy, please contact us at zita@babushkajewelry.com.

PERSONAL DATA COLLECTED BY WWW.BABUSHKAJEWELRY.COM

When you purchase product/s through our website, we collect your name and shipping address, as well as phone number and email address. All of these pieces of information (order fulfillment information) are necessary to ship your order. We do not share any of your contact information with any other third party vendors. We retain your shipping details and order history to enable us to provide you with future customer services like returns and replacements. If you create a www.babushkajewelry.com account, we store your account password, which you can reset or change at any time. Your password is only accessible by you and never by www.babushkajewelry.com employees or third parties.

We shall use the data supplied during orders solely for fulfilling such orders. The data of any invoice prepared by the webshop’s IT systems based on the orders placed through the www.babushkajewelry.com webshop shall be stored for the period required under the current accounting laws.                                         

The Customer may request the deletion or modification of the data stored by sending an e-mail to zita@babushkajewelry.com in which case the Seller shall delete the Customer’s name and all other personal data from the records.

CREDIT CARD PROCESSING

The www.babushkajewelry.com does not collect or store credit card information provided when making a purchase on our website. All credit card transactions are handled by our third party payment gateways and merchant services (in this case ……………).

THE WWW.BABUSHKAJEWELRY.COM NEWSLETTER AND CONTACTING

Where you have given us your consent to contact you, we will use your personal data to:

Send you newsletters, marketing communications, products update and suggestions in connection with www.babushkajewelry.com products.

Notify you of other www.babushkajewelry.com products we think you might like based on your previous purchases.

We will never share or sell this information to anybody without your consent, and you can unsubscribe at any time.

WEBSITE ANALYTICS

We use Google Analytics to track the volume and type of traffic that comes to our website. When you access this website Google may collect information such as cookies, IP address, search keywords, session length, browser type, page views and number of visits. None of this information is personally identifiable, and is subject to Google’s Privacy Policy. You have the option to opt out of our Google Analytics by opting out in your Ads Control Panel or in the global ad network privacy. You can also install the Google Analytics Opt-out Add-on in your browser. In Google Chrome Help you can choose to delete existing cookies, allow or block all cookies, and set preferences for certain websites.

GOOGLE ANALYTICS WORK;

Google Analytics is Google’s web analytics tool that helps website owners understand how their visitors engage with their website. Google Analytics collects information anonymously, and much like examining footprints in sand, it reports website trends without identifying individual visitors. Analytics uses its own cookie to track visitor interactions. The cookie is used to store information, such as what time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page. Google Analytics customers can view a variety of reports about how visitors interact with their website so they can improve their website and how people find it. A different cookie is used for each website, and visitors are not tracked across multiple sites. Analytics requires that all websites that use it must update their privacy policy to include a notice that fully discloses the use of Analytics. To disable this type of cookie, some browsers will indicate when a cookie is being sent and allow you to decline cookies on a case-by-case basis. In addition to declining cookies, you can also install the Google Analytics Opt-out Add-on in your browser, which prevents Google Analytics from collecting information about your website visits.

SECURITY OF PERSONAL DATA

The www.babushkajewelry.com takes security seriously, care about your personal data, and know that you trust us to keep it secure. We use appropriate technical and organizational measures, including encryption, to protect your personal data, and review those regularly. However, the www.babushkajewelry.com cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. Unfortunately, the transmission of personal data via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data on transmission via the internet.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website (for example, for your “babushka” account), you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

SELLING ANY INFORMATION TO OUTSIDE PARTIES

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect others or ours rights, property, or safety.

THIRD PARTY SITES

Our Website may contain links to other websites and social media sites operated by third parties. Please note that we have no control over how those third parties collect and use your personal data. Those third party sites may have their own privacy policies. You should always read the privacy policy of each website you visit carefully.

YOUR CONSENT

By using our site, you consent to this web site privacy policy.

CHILDREN

Our Website are not directed at, nor do we knowingly collect personal data from, people under the age of 13.

If you are a child, please do not attempt to register for a www.babushkajewelry.com product, or otherwise provide us with any personal data.

CHANGES

From time to time, we may make changes to this privacy policy. If we decide to do so, we will post the changes on our Website so that you are always aware of what personal data we collect about you, and how we use it. If we need to, we will e-mail you with details of those changes and/or ask you to confirm that you are happy with them.

This privacy policy was last updated in November 2019. Please check back regularly to keep informed of updates to this privacy policy.

Jewelry Storage & Cleaning

STORAGE & CLEANING:

Store your Babushka jewelry separate from other jewelry to prevent scratches and protect gold/rhodium or sintered-plating.

Clean with a soft  cotton cloth or a special jewelry cleaning cloth. Do not use polishing with gold plated jewelry.

Please follow the recommended care instructions to extend the life of your jewellery.

Among general use to protect your jewelry the following indications are advised:

Remove jewelry when swimming, showering, exercising, performing sports activities and cleaning (using detergents, etc).

Avoid rough wear and always put on as the ‘finishing touch’; after make-up, perfume, hairspray and washing of hands as these can cause damage to the jewelry’s surfaces.

Keep away from direct sunlight and heat.

Wipe down with a soft polishing cloth when needed and always store in an appropriate jewelry pouch or box in a cool, dry place.